Shipping Policy

We ship to patients in U.S. states where the prescribed treatment is available. Availability is shown on each treatment page and confirmed during intake.

Orders ship after a licensed provider approves your prescription and the partner pharmacy prepares it. You will receive tracking information by email once your order leaves the pharmacy.

Medications ship in discreet packaging. Temperature-sensitive treatments are packed with insulation and cold packs. Please refrigerate them promptly on arrival as directed on the label.

If your package is delayed, lost, or arrives damaged, contact our care team within 7 days of the expected delivery date and we will help resolve it.